Shipping & Delivery Policy

Kerikeri Bulk Food Store 92B Kerikeri Road (opposite McDonalds), Kerikeri 0210 Phone: +64 9 407 7794

All prices and fees on this page include GST.

Delivery area and charges

Within 50 km of our Kerikeri Road store

• Free delivery on orders of $100 or more.
• Orders under $100: a delivery fee of $10 applies, shown at checkout before you pay.

More than 50 km to 125 km from our store

• A flat delivery fee of $25 applies for orders over $100.

Your delivery fee is calculated from your address at checkout. If you are unsure whether you fall inside our 50 km zone, call us on +64 9 407 7794 before ordering and we will confirm.

Delivery times

We aim to deliver within 24 hours of your order being confirmed.

If we cannot meet that timeframe — for example during public holidays, in bad weather, or at busy periods — we will contact you by phone or email to let you know when to expect your order.

Out of stock items

Because we sell in bulk, stock levels can change quickly.

If something you have ordered is unavailable, we will contact you before dispatch and offer you the choice of:

• waiting until the item is back in stock,
• a suitable substitute of equal or greater value, or
• a refund for that item.

We will not substitute an item without your agreement.

Receiving your order

Please make sure someone is available at the delivery address to accept the order, and that the address and phone number you give us at checkout are correct.

If nobody is available and you have not given us authority to leave the order, we will contact you to arrange another time. A second delivery attempt to the same address may incur an additional fee.

If you ask us to leave your order without someone present, you accept responsibility for it once it has been delivered.

Incorrect addresses

If an order cannot be delivered because the address supplied was incorrect or incomplete, we will contact you to arrange redelivery. Redelivery charges may apply.

Damaged, incorrect or unsatisfactory goods

Please check your order on arrival. If anything is damaged, missing, or not what you ordered, contact us within 48 hours on +64 9 407 7794 and we will put it right.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Collecting in store

You are welcome to order online and collect from our Kerikeri Road store at no charge. Select store pickup at checkout and we will let you know when your order is ready.

Opening hours Monday to Friday: 9am – 6pm Saturday: 9am – 5pm Sunday: 9am – 5pm

Questions

Call +64 9 407 7794 or visit us at 92B Kerikeri Road, Kerikeri.

Last updated: 9 September 2026