Refund & Returns Policy

Kerikeri Bulk Food Store 92B Kerikeri Road (opposite McDonalds), Kerikeri 0210 Phone: +64 9 407 7794

All prices and refunds include GST.

Your rights

Under the Consumer Guarantees Act 1993, the goods we sell must be of acceptable quality, fit for their usual purpose, and match the description we gave them.

If something we sell you is faulty, unsafe, past its best before or use by date on arrival, or is not what you ordered, you are entitled to a remedy. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

Please check your order as soon as it arrives.

• Fresh, chilled or short-dated goods: contact us within 24 hours.
• All other goods: contact us within 7 days.

Call +64 9 407 7794 or email us with your order number and a photo of the problem. Photos let us sort most issues without you needing to return anything.

We will offer you a replacement, a refund, or a credit — your choice where the fault is significant. Where a return is needed, we cover the cost of getting the item back to us.

Change of mind

Unopened, non-food items (cleaning supplies, pet food, packaging and similar) may be returned within 14 days of delivery or purchase for a refund or exchange, provided they are unused, in their original packaging, and in resalable condition. You cover the cost of returning them.

Food, bulk and decanted goods cannot be returned for change of mind. Once food has left our store we cannot verify how it has been stored or handled, and food safety law prevents us from reselling it. This applies to all bulk items weighed or decanted for you, and to any food product whose seal has been broken.

This does not affect your rights if the goods are faulty.

Special orders and bulk quantities

Items ordered in specially for you, or in quantities we do not normally stock, are not returnable for change of mind. We will tell you at the time of ordering if this applies.

Cancelling an order

You may cancel an online order at no charge any time before it has been packed or dispatched. Call us as soon as possible on +64 9 407 7794. Once an order is on its way, our delivery terms apply.

How refunds are paid

Refunds are made to the original payment method. Once we approve a refund we process it within 2 business days, though your bank may take a further 3 to 5 business days to show it.

Delivery fees are refunded where the fault was ours, or where the whole order is cancelled before dispatch. They are not refunded on change-of-mind returns.

Returning an item in store

You are welcome to bring returns to us at 92B Kerikeri Road during opening hours. Please bring your order confirmation or receipt.

Opening hours Monday to Friday: 9am – 6pm Saturday: 9am – 5pm Sunday: 9am – 5pm

If we cannot agree

If you are not happy with how we have handled a return, please ask to speak with the store owner. You can also contact Consumer Protection on 0800 943 600 or visit consumerprotection.govt.nz.

Contact

Phone: +64 9 407 7794 Address: 92B Kerikeri Road, Kerikeri 0210

Email: seventosevenkerikeri@gmail.com

Last updated: 9 September 2026